All digital products (guides and downloads) are delivered immediately upon purchase and are non-refundable per my refund policy. Because digital files cannot be returned all sales are final once the download link has been issued.

If you are unsure whether a guide is the right fit for you, or if you have questions about what is included, please feel free to reach out before purchasing. I’m happy to help guide you to the best solution for your puppy’s specific needs and struggles so you can feel confident in your decision.

Most files are delivered directly to your inbox, though occasionally they may land in your spam or junk folder, so please check there as well. Be sure to use a valid email address at checkout, as your guide will be sent to that exact email.

If you experience a technical issue accessing your file, please contact me immediately and I'll make it right.

I recommend reviewing product descriptions carefully before purchasing. If you believe a purchase was made in error, please contact me within 24 hours and I'll review on a case-by-case basis.