Refund policy

Effective Date: November 6, 2025

We aim to deliver high-quality dog training experiences and helpful digital resources. Here's what you need to know about refunds:

1. Digital Products

All digital product sales are final.
All digital products (guides and downloads) are delivered immediately upon purchase and are non-refundable. Because digital files cannot be returned all sales are final once the download link has been issued.

If you are unsure whether a guide is the right fit for you, or if you have questions about what is included, please feel free to reach out before purchasing. I’m happy to help guide you to the best solution for your puppy’s specific needs and struggles so you can feel confident in your decision.

Most files are delivered directly to your inbox, though occasionally they may land in your spam or junk folder, so please check there as well. Be sure to use a valid email address at checkout, as your guide will be sent to that exact email.

If you experience a technical issue accessing your file, please contact me immediately and I'll make it right.

I recommend reviewing product descriptions carefully before purchasing. If you believe a purchase was made in error, please contact me within 24 hours and I'll review on a case-by-case basis.

If a file issue occurs, please email stacy@sunshinedog.com for support.

2. Training Services

Refunds for training sessions (in-home or Zoom) are generally not permitted.

Refunds will be granted only in extenuating circumstances, determined solely by Stacy Greer or other authorized team members.
Clients must submit any requests in writing to stacy@sunshinedog.com, including relevant details and documentation if applicable.

3. Errors & Mistaken Purchases

If you’ve accidentally purchased the wrong product or booked the wrong service, notify us immediately. Requests made beyond 24 hours may not be accommodated.